Forum Discussion

Experienced User

20 hours ago

Solved

Invoices not saving 28/9/26

Is anyone else having problems saving and sending invoices? I keep getting an error message:

'This invoice couldn't be saved. Check the details and try again.'

I am an experienced user and send at least 20 invoices a day, so I know it isn't user error.

I have tried a different browser but no different. Very frustrating as I have 30+ invoices I need to get out this morning.

Alli24
19 hours ago
Hi Amanda
Thank you for your response. Clearing cache seems to have done the trick, I appreciate your help!

KmSmith
Member
19 hours ago
I had the same problem this morning, but it was only with invoices with old customers (customer contact already setup in MYOB). Wanted to get the invoices out so I setup new customer contact and it sent.
AmandaMYOB
MYOB Moderator
19 hours ago
Hey Alli24

I've just tested it from my end and am not experiencing any issues. Are you able to try clearing your cache and cookies first, then attempting to send the invoice again? Does the error message pop up for just the one invoice or do you experience it whenever you try to send any invoice?

If the issue persists even after clearing your cache and cookies, please get in touch with the live chat team. You can connect with them via MOCA, our virtual assistant.
Alli24
Experienced User
19 hours ago
Hi Amanda
Thank you for your response. Clearing cache seems to have done the trick, I appreciate your help!
AmandaMYOB
MYOB Moderator
18 hours ago
Glad to hear it!
Alli24
Experienced User
18 hours ago
Maybe try what Amanda suggested to me if you have that problem again - it worked, yahoo :)