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DanT's avatar
DanT
Experienced User
10 days ago

Latest changes to the abysmal login process

Yet again MOYB has succeeded to screw up what should be a straight forward process of logging into the system.  The new change to browser login has a fault where if one user has been logged in and you go to restart the application and login with a different user, enter the new password, look up the MFA token it will then fail to login and return to the login screen with the first users username.  Then you have to go through it all a second time although it doesn't seem to ask for the MFA token before it will login.  This is simple stuff and should never have made it through your test and release process to production users.

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    8 days ago

    Hi dant,

     

    Thanks for laying this out so clearly. We have tested the browser login process here, but we haven’t hit the same result you described when changing from one user to another. That said, I understand this has been a rough experience, especially when the first username comes back and you need to repeat the steps. Please clear your browser cache and try again. It would also be worth testing in a different browser in case the issue is tied to saved browser data. 

     

    Regards,

    Sai

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