Hi,
Trying to reconcile a payment to a payroll run but I have the amount for one employee missing.
I have identified the issue with his settings of Payment Details- "Payment Method" being set to "Electronic" when everyone else is set to "cheque"
I have changed his payment method but its still doesn't show.
I am hoping someone knows what I am to do from here.
Thanks in advance
Hi Nathan83,
Thanks for explaining, Nathan. That payment should have been processed to the bank account directly instead of the electronic clearing account.
The payment can still be reconciled by creating a Prepare electronic payment transaction for that single payment.
Because it was processed to the electronic clearing account, select the payment and choose the bank account you want it transferred to. Select the payment and choose the bank account you want it transferred to. This will move the amount from the electronic clearing account to that bank account.
Just make sure the payment date matches the original payment date, and it should reconcile correctly.
You can find more information on the process here: Making Electronic Payments
Regards,
Genreve
