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TanyaBennett's avatar
TanyaBennett
Experienced Cover User
3 months ago
Solved

My.myob manage staff users

When I go to My.Myob & select Manage Practice Users , the staff member is shown as available, however when I then go to Manage online File Access, they do not appear on the list to select. Can you pl...
  • TanyaBennett's avatar
    TanyaBennett
    3 months ago

    Thanks, I was not going to Partner.myob.com. I now have access & can see my staff and client files, however it only goes up to clients starting with P? All clients after P do not show on my list? It does not give me the option to a second page or anything? Do i look somewhere else for these?

     

Genreve_S's avatar
Genreve_S
MYOB Moderator
3 months ago

Hi TanyaBennett,

 

I see your previous workflow revolves around My.MYOB. You won’t need to download anything for Practice; it’s all cloud‑based now. Instead of using my.MYOB, you can jump into the Practice dashboard here: https://partner.myob.com/

 

And here’s a quick guide on how to give users access to client files in Practice:  https://www.myob.com/au/support/myob-practice/client-files/online-files/requesting-access-to-a-client-file

 

Cheers, 
Genreve 

TanyaBennett's avatar
TanyaBennett
Experienced Cover User
3 months ago

Thanks, I was not going to Partner.myob.com. I now have access & can see my staff and client files, however it only goes up to clients starting with P? All clients after P do not show on my list? It does not give me the option to a second page or anything? Do i look somewhere else for these?

 

  • TanyaBennett's avatar
    TanyaBennett
    Experienced Cover User
    3 months ago

    I have contacted support & advised there is currently an IT issue that only shows a certain amount of clients. Thanks for your assistance

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