Forum Discussion

Deepak1234's avatar
6 months ago

MYOB Invitation

Hi, One of our clients send me an invitation but I'm getting same error. 

 

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    6 months ago

    Hi Deepak1234,

     

    That "Whoops, something went wrong!" message usually pops up when your my.MYOB password contains some cheeky characters that the system doesn't like. 

     

    There are few disallowed characters that can cause an issue:

    - = " < >

     

    And here are the ones that that are totally fine to use:

    ! @ # $ % ^ * _ + { } [ ] | ; : ' , . / ? ( )

     

    To fix it up, you'll just need to reset your password and make sure it doesn't include any of those naughty disallowed characters. You can do that from the login screen by clicking "Forgotten your password?"

     

    If it's still acting up after that, best to jump onto our live chat support through our virtual assistant, MOCA.

     

    Regards,

    Sai