New File user- user already exists issue
Hi I have requested a person to be the file user in MYOB by sending an invitation to their email. When the person tried to accept the invitation , it says the user already exists. I’m pretty sure th...
Forum Discussion
Hi ElanguPillai,
The “user already exists” message can be a bit of an invitation loop. It may mean the email address is already linked to an MYOB login, even if the person isn’t showing as an active or inactive user in this file. A few quick checks should help get this invitation back on the rails:
- Go to Settings > Users and permissions and check the user’s status.
- If the invitation shows as Invitation sent, have them accept it using their existing MYOB login rather than creating a new one.
- If the invitation isn’t showing, or they’re still unable to accept it, please contact our support team via the Contact Us page, including the invited email address and a screenshot of the message.
You can also check MYOB’s guide to inviting a user.
Cheers,
Doreen
