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Kita's avatar
Kita
Member
2 months ago
Solved

Not able to open MYOB Business Dashboard

Hi, it appears that I'm not able to open MYOB Bussines account online. Our company name is Ally Infrastructure Pty Ltd

 

  • AmandaMYOB's avatar
    AmandaMYOB
    2 months ago

    Hi Kita​ TommyDo​ 

    We had an incident yesterday where some users were unable to access their file, instead experiencing a 'Something went wrong' error message. We have since resolved the issue and are monitoring for stability, you can find more information on the status hub post here. I'd recommend subscribing to stay notified on the top right for future! 

6 Replies

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    13 days ago

    Hey POSSOFT2​ 

    If you clear the cache and cookies on your web browser, does that help? If the issue persists, please get in touch with the team. You can do this via your My Account dashboard by raising a case, or reaching out to the live chat team via MOCA. 

  • POSSOFT2's avatar
    POSSOFT2
    Member
    16 days ago

    I have the same problem today. It will only open on the dashboard. Something went wrong. This has been the same now for two days.

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    2 months ago

    Hi Kita​ TommyDo​ 

    We had an incident yesterday where some users were unable to access their file, instead experiencing a 'Something went wrong' error message. We have since resolved the issue and are monitoring for stability, you can find more information on the status hub post here. I'd recommend subscribing to stay notified on the top right for future! 

  • Kita's avatar
    Kita
    Member
    2 months ago

    I just got the online MYOB Business Dashboard back an hour ago. Hope your one get fixed as well.

  • TommyDo's avatar
    TommyDo
    Member
    2 months ago

    I have the same problem. Been trying to call support for 2 days with 30mins holding each time and cant get through. MYOB team: please assist

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