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Sports1's avatar
Sports1
User
10 months ago

Product Upgrade not available

After logging in it shows "download your product upgrade". When I click on it there are no products to select. I am unable to access my data, and therefore unable to work. Any suggestions please?

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  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    10 months ago

    Hi Sports1,

     

    Thank you for the post and welcome to the Community Forum! I appreciate you reaching out to us and providing the error message. My apologies if you are having this kind of issue and I'll do my best to help you with this. Please provide me with a screenshot of the screen and the full error message so I can further assist you with this.

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

    • Sports1's avatar
      Sports1
      User
      10 months ago
      Hi Sai.
       
      This is the first screenshot:
      image.png

       

       
      So I click on Download your product upgrade, and I get this screen:
       
      image.png
      But when I click on Select product there is nothing to select. And I cannot see the usual login icon to get to my stuff. It seems to be obscured by the first screenshot.
       
      I am new to MYOB, so can only follow strict steps to get to my stuff. And now, I'm stuffed! Please help! 
       
      Thanks so much,
       
      Sarie
       
      • Isaiah_C's avatar
        Isaiah_C
        MYOB Moderator
        10 months ago

        Hi Sports1,

         

        Thank you for your response and for sending a screenshot. I'll be sending you a private message to get some details and to assist you further.

         

         

        Please let me know if you need further help.

         

        Kind regards,

        Sai