Cancel subscription
Hi, I called to cancel my subscription in MARCH and it still has not been cancelled and still being charged. I have emailed on two separate occasions and have received case numbers and NO response. E...
Forum Discussion
Hi Princess MYOB moderator,
I having the same problems. I have multiple support requests in and have had no response from MYOB. Can't call you are not accepting any phone calls. Live Chat complete waste of time, no response there either. I have now been overcharged for the last two months for a company file that I cancelled back in May, which I have an email stating that there would be no more charges. I have been with MYOB for 26 years and I am very very very frustrated and angry that I can't get any service. Please get back to me asap
Hi Mardi69,
I’m sorry this has been such a difficult experience. We’re currently seeing higher-than-usual demand across our support channels, including support tickets, so response times have been longer than we’d like. Our team is working hard to get through the backlog and bring those wait times down.
Regards,
Earl
Hi Earl,
Thank you for your response. However, it is totally inadequate. I have 6 support requests in about the same overcharge dating back to the 11th May. THAT'S TWO MONTHS AGO..... And in the meantime you continue to charge me for a company file that I have cancelled and I have an email from you stating that I would not be charged past the 31st May. This is not good enough.
Hi Mardi69,
I’m sorry for the frustration this has caused, especially with this having been going on since May and with the continued charges after you were advised billing would stop from 31 May. I’ve followed up your case with our Billing Team and asked them to investigate this. They’ll email you by tomorrow to gather any further information they need so they can work towards resolving this properly. Thanks for your patience, and again I’m sorry for the inconvenience.
Regards,
Sai
Thank you for the response Sai. But nothing has been resolved..... I booked a support session phone call at 10am and eventually MYOB did call at 1.30pm. I was given the royal runaround with waiting on the line for the young lady to figure out what is going on and I have now been transferred to the billing department and apparently my wait time is 65 minutes. WHAT THE BLOODY HELL IS GOING ON!! I have a business to run and can't wait on a phone call for over an hour. This is ridiculous. Get someone to contact me that actually can fix this overcharging problem and in addition I now have super payments that are still showing processing payment 8 days since MYOB took the money out of my account. Oh and it gets better now the recorded message says you can't take my call, please try again later. Get someone to contact me asap!
