Forum Discussion

Experienced User

2 years ago

Solved

RE: Uh oh the numbers don't add up

I'm getting the Uh Oh Numbers don't add up message when I try to log into MYOB on my desktop Mac. I've cleared the cache and tried again - same result. The message it gave me is attached. I h...

jo_exp
2 years ago
Not sure whats changed but I can now log in on desktop also.

harrick

Member

1 year ago

we use two computers the other computer ru fine different access though

Isaiah_C
MYOB Moderator
1 year ago
Hi harrick,

The issue you're encountering seems to be related to the security settings within the Windows Internet Options on your computer. These settings may be preventing the download of required cookies needed to sign in to your company file. To resolve this:

Add MYOB.COM as an allowed site so cookies will save.

• Press the Windows key on your keyboard.

• Type in Control Panel and open it.

• Click Internet Options (if there is no Internet Options selection available, click Category at the top-right and change it to Small icons or Large icons).

• Open the Privacy tab.

• Click Sites.

• Add MYOB.com under the Address of website field.

• Click Allow.

.

Regards,

Sai