Forum Discussion

jo_exp's avatar
jo_exp
Experienced User
9 months ago

RE: Uh oh the numbers don't add up

  I'm getting the Uh Oh Numbers don't add up message when I try to log into MYOB on my desktop Mac. I've cleared the cache and tried again - same result.  The message it gave me is attached.   I h...
  • jo_exp's avatar
    jo_exp
    9 months ago

    Not sure whats changed but I can now log in on desktop also. 

harrick's avatar
harrick

we use two computers the other computer ru fine different access though

 

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
12 days ago

Hi harrick,

 

The issue you're encountering seems to be related to the security settings within the Windows Internet Options on your computer. These settings may be preventing the download of required cookies needed to sign in to your company file. To resolve this:

 

Add MYOB.COM as an allowed site so cookies will save.

• Press the Windows key on your keyboard.

• Type in Control Panel and open it.

• Click Internet Options (if there is no Internet Options selection available, click Category at the top-right and change it to Small icons or Large icons).

• Open the Privacy tab.

• Click Sites.

• Add MYOB.com under the Address of website field.

• Click Allow.

 

.

 

Regards,

Sai

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