Read only access

Question

I cancelled my subscription at the end of Feb.

Now I am trying to download all the data (via the export function) for my accountant to update the new software.

I cant download anything - keep getting the error;

You don't have permission to access this page

If you need to access this page please contact your administrator

Similarly, I am trying to access previous invoices to keep a track and get the same error.

I am the administrator. There are no other users.

What is going on?

How do I download all my data?

princess_r · Answer

Hi frsutrated,
&nbsp;
Thank you for your post and your patience with the delayed response.
&nbsp;
Welcome to the Community Forum!
&nbsp;
It's unusual to encounter such an error, especially if you're the only user and administrator of the file. This issue needs further investigation. I recommend you reach out directly to our support team for prompt and efficient assistance. You can also use our virtual assistant, MOCA, for help on our website. Additionally, you can submit a support request via your MYOB account.
&nbsp;
Feel free to start a new post again if you need further assistance.
&nbsp;
Cheers,
Princess

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