I've been trying to get hold of Support for over a week by phone and moca. No luck! The online transition is a created a bit of a mess and I need help organising the subscriptions plus the online files. Is anyone else having the same problem?
Hi Monopoly1,
Thanks for flagging this. We know it’s been harder than usual to get through lately. We’ve had a higher volume of enquiries across phone, chat and support tickets, which has led to longer wait times than we’d like. Our team is working through that backlog as quickly as possible and bringing response times back down.
I can also see you’ve already created a support ticket, and it’s currently sitting in our team’s queue. Once it’s assigned to one of our representatives, they’ll be in touch with you by email.
Regards,
Earl
I still haven't received any contact. My main concern is that I am leaving this job in a few weeks and I'd like all the issues resolved before this. Please contact me on 0439 949 060. The number of support tickets don't seem to have any effect.
Kind regards
Pele
