Forum Discussion

Chamodi's avatar
Chamodi
User
4 months ago

Transfer of MYOB Subscription to new Accountant

We need to do a transfer of MYOB subscription to my clients new accountant.  Could you please help me with this.   Serial no of the file - ********1693 Need to be transferred to this email addres...
AdminKirsty's avatar
AdminKirsty
Experienced User
4 months ago

Hi Chamodi,

 

Not advisable to post licence numbers or email addresses online...  could you edit your post, to remove them a.s.a.p., pending a response from the moderators?

 

You probably need to contact Support, to get them to remove your access, and discuss having the new accountant added (which will depend on whether the client has file access, where the client can invite the new accountant themselves).

 

Cheers,

Kirsty.

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    4 months ago

    Hi Chamodi, 

     

    Welcome to the Community Forum. 

     

    As pointed out by AdminKirsty, we discourage the sharing of sensitive information such as serial numbers on the forum. I have made the necessary edits to your post. Regarding your query, you can visit our help sites like myob.com/support or myaccount.myob.com to interact with MOCA, our award-winning virtual assistant. MOCA is designed to provide immediate and succinct customer support 24/7. If MOCA is unable to assist, you will be automatically redirected to our live chat team for further help.

     

    Please don't hesitate to create a new thread if you need more assistance.

     

    Thanks,

    Genreve