Hi KazuyaSakurai,
Thanks for reaching out, and I can see you’ve already made several attempts to get this sorted while overseas. We’ve seen your request to cancel the subscription, and I’ve followed this up with the relevant team for you. Someone will assist you with this as soon as an agent becomes available. For your security, please don’t share your Client ID or serial number publicly here in the Community. The team will let you know the safest way to provide any account details they need. In the meantime, please keep an eye on your email inbox, including your spam or junk folder, as that’s where they’ll contact you once they’re available to assist. Thanks for your patience.
Regards,
Sai
