Forum Discussion

Shaylee's avatar
Shaylee
Contributing Cover User
12 days ago
Solved

Unauthorised cancellation of MYOB

I have just received an email to say my request to cancel the service has been processed. 

I have NOT requested this and so how do I contact MYOB to rectify? 

  • Princess_R's avatar
    Princess_R
    12 days ago

    Hi Shaylee,

     

    No one would be happy to lose access to their account without being asked. As you didn’t authorise the cancellation, the relevant team will need to review what happened and confirm whether the account can be reinstated.

     

    Please reply directly to the cancellation email you received so your response stays linked to the case. You can also contact our support team by calling them or connecting with our live chat team through MOCA, our virtual assistant, via the Contact page.

     

    Cheers,

    Princess

     

     

2 Replies

  • Shaylee's avatar
    Shaylee
    Contributing Cover User
    12 days ago

    Thank you Princess. I called and it was because a discounted rate that had been set up had expired so whoever set it up actually set it up to suspend our files once the discount finished. Im not happy.

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    12 days ago

    Hi Shaylee,

     

    No one would be happy to lose access to their account without being asked. As you didn’t authorise the cancellation, the relevant team will need to review what happened and confirm whether the account can be reinstated.

     

    Please reply directly to the cancellation email you received so your response stays linked to the case. You can also contact our support team by calling them or connecting with our live chat team through MOCA, our virtual assistant, via the Contact page.

     

    Cheers,

    Princess

     

     

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