Forum Discussion

DOJO's avatar
DOJO
Contributing User
7 hours ago

unautorised canellation of subscription

I have just recievd an email from MYOB saying our request to cancel our subscription has been actioned.

 

We HAVE NOT cancelled. I do not know how to contact them about this.

1 Reply

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    3 hours ago

    Hi DOJO,

     

    Thanks for raising this. I understand how concerning it must have been to receive a cancellation email you didn’t request. I’ve reached out to our team and forwarded your concern so they could investigate. They’ve confirmed that you can disregard the system generated email and that your account has now been reactivated, so everything should be all good now.

     

    Cheers,

    Princess