Why am I still on MYOB Essentials?

Apologies, I realise this is a question rather than an idea, but given I must have turned extremely dumb since I last was on the community pages, as I can't find another obvious place to raise a new post, I figured this good be the best shot 🤷🏻‍♂️

I received an email from MYOB on 24/4/26 informing me that on the 26/5/26 my product would be changing.

Nothing happened other than my monthly bill increased.

I waited to chat to support only for the person who answered to be useless - having to handball to somebody else and then relay messages to me.  Eventually I was told the transfer would happen at a later date.

That's it.  Not heard anything more since.

Is anybody else in this position or do you have an understanding of what's going on?

Appreciate any input.

Cheers