Hi allen3,
That error usually means your software thinks the pay is in the next payroll year, and it’ll only let you process pays in the current or previous year.
Quick check first: make sure the current year in Business settings > Financial year matches the dates you’re using.
If that’s all good, they can either change the Date of payment back into the current year (e.g., 31/03/2026) or wait until the new payroll year is available, then run the pay with the April date.
If those steps don't fix the error message, I recommend reaching out to our support team by creating a ticket on the My Account page or connecting with our live chat team through MOCA, our virtual assistant.
Cheers,
Genreve