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Quest_DND's avatar
Quest_DND
Contributing Cover User
1 year ago

A problem occurred with processing this super payment. Please refresh the browser, check the details and try again.

Unable to make super payment.  Receive the following "A problem occurred with processing this super payment. Please refresh the browser, check the details and try again."   Have refreshed browser, ...
LNarborough's avatar
LNarborough
Cover User
1 year ago

I keep getting the same message and cannot process our September 2024 superannuation payments.  Also get the message on "desktop version",  

 

"It looks like this service is unavailable right now. Please try again "

 

I have been trying every day for 2 weeks and still get the same messages.

This has never happened before, and we need to urgently get this problem fixed please

We have emailed MYOB support 3 times now and get a reply saying they will get back to us shortly, still no reply and no help.  Very frustrating especially considering how much we pay monthly for support ?

Please help

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    1 year ago

    Hi LNarborough,

    In this type of scenario, our support team will handle this for you. You can contact our support team for further assistance. The best ways to reach our support team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.

    Regards,
    Earl

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