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FairyHill's avatar
FairyHill
Member
2 months ago

A problem occurred with processing this super payment. Please refresh the browser, check the details and try again.

I am trying to process a super payment. I keep getting this error message:   "A problem occurred with processing this super payment. Please refresh the browser, check the details and try again."  ...
FairyHill's avatar
FairyHill
Member
8 days ago

Thanks Earl. I lodged a request on 19 June 2028 and I still have not had a response. It's been crickets.

Princess_R's avatar
Princess_R
MYOB Moderator
7 days ago

Hi FairyHill,

 

I’m so sorry this has taken longer than expected and has been upsetting. The error you’re seeing needs a closer look at your Pay Super setup in the backend, which our support team will need to handle. I’ve followed up on your case, but with the current high volume of support requests and backlogs, I can’t give you an exact timeframe for when they’ll get back to you. What I can do is that I’ll keep monitoring your case and make sure it gets the attention it needs.

 

Cheers,

Princess

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