Forum Discussion

Lamica's avatar
Lamica
Experienced User
6 hours ago

Annual or personal leave

It seems I cant rely on MYOB calculations. Recently discovered that the leave numbers when you click on it in payroll can be completely different to what will go out on the payslip. When the payslip went out it had that the personal leave was in the negative 23 hours but I am about go to do a new payroll for the next pay and click on info before writing in anything it has currently balance is 28 hours. going through all the other staff members I am finding the same discrepancy. Having just gone through this with MYOB randomly changing peoples hours and pays during the payroll process it seems every calculation has to be done by myself. Its bad enough I have to save each person pay individually now instead of as one, which we were able to do before. Why should I remain with MYOB?

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    3 hours ago

    Hi Lamica,

     

    Thanks for taking the time to explain what's been happening. Seeing different leave balances in payroll vs the payslip would make anyone question what's going on. That definitely doesn't sound right, and you shouldn't have to double-handle everyone's hours just to feel confident the numbers are correct. There can be a few reasons leave balances show differently (like timing of accruals, unprocessed payrolls, or adjustment sitting in the background), but we'd want to properly dig into your file to see exactly what's causing it in your case. Best next step would be to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account. They can take a proper look at your payroll data so we can sort this out properly for you.

     

    Regards,

    Sai