Forum Discussion

JWorkright's avatar
JWorkright
3 months ago

Approving Manager Cannot View or Approve Employee Timesheets

I have two businesses with each business having a dedicated manager. Each manager is an employee (ie. should not have admin rights or wage payment access), and has staff allocated to them via the MYO...
Approving Manager
Genreve_S's avatar
Genreve_S
MYOB Moderator
3 months ago

Hi JWorkright,

 

If you've already tried most of the troubleshooting steps, the next recommendation is to remove and re-add the two approving managers. If the error message still appears after that, it's best to approve the timesheets on the admin portal instead of the mobile app. You can find more details on how to use the MYOB Team admin portal here: MYOB Team admin portal.

 

Let us know if you need any more help.

 

Thanks,
Genreve

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