Assistance Required – Refunded Super Payment

Hi Luisa58, 

You generally won’t need to resend the whole batch.

If one employee’s super payment has been refunded, the usual next step is to fix their super fund details if needed, then resubmit just that employee’s contribution as a new payment through the clearing house.

That way it can be allocated correctly without affecting the rest of the batch. You can read more about the general process from the Returned Superannuation Contributions article. 

Regards,
Genreve

Hi Genreve_S​ Thank you for your response. 

In this case, the superannuation was paid through the clearing house in a single batch. After the payment, we received a refund from one super fund. After reviewing it, we identified the employee and updated the onboarding details.

Could you please advise what the next step is to process the payment again for this employee?

Hi Luisa58,

Since you’ve already updated the employee’s details, that part should now be all sorted on your MYOB file. From here, the next step would be to get in touch with the clearing house directly, as they’ll be the best ones to guide you on reprocessing that returned payment for the employee.

Cheers,

Princess