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mpnile's avatar
mpnile
Experienced Cover User
1 year ago
Solved

Cannot change pay run payment date?

In the past I had always created a pay run to cover the period of a full month, and set the payment date as the last day of the month.  Mainly so that, for the June month, the payment didn't end up getting paid later, into the subsequent financial year.

 

I've just completed a new pay run, but now the system is defaulting the payment date to the 1st of the following month and it won't let me change this at all.

 

Any ideas on how to fix this would be appreciated, thanks.

  • Hey mpnile,

     

    it appears that the payment date for a pay run in your system is defaulting to the day after the pay period end date, which would explain why the system is automatically setting it to the 1st of the following month. This is expected behaviour in the payroll system, where the default payment date typically aligns with the day after the pay period end date. You can reach out to support team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. They would be able to assist you with this.

     

    Cheers,

    Doreen

2 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    1 year ago

    Hey mpnile,

     

    it appears that the payment date for a pay run in your system is defaulting to the day after the pay period end date, which would explain why the system is automatically setting it to the 1st of the following month. This is expected behaviour in the payroll system, where the default payment date typically aligns with the day after the pay period end date. You can reach out to support team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. They would be able to assist you with this.

     

    Cheers,

    Doreen

  • mpnile's avatar
    mpnile
    Experienced Cover User
    1 year ago

    Thanks for getting back to me.

     

    I've submitted a support case.

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