Forum Discussion

lhpayroll's avatar
lhpayroll
Member
2 years ago

Can't process pay run

I am trying to process this week's pay run and can't go any further as I get a message to say

Your business is growing! We're here to grow with you

Your Payroll Only plan includes payroll for up to 4 employees per month.

Upgrade to Pro for unlimited employees, plus you'll unlock heaps of other features to help your business take that next big step.

 

I only have 3 employees and our subscription goes up on the 1st April.

2 Replies

  • Mike_MYOB's avatar
    Mike_MYOB
    Community Manager
    2 years ago

    Hi lhpayroll,  as this is a unique error to you based on the number of employees paid for the month, I would recommend speaking with our support team instead of the community.
    You can either submit a case via myaccount.myob.com or you can reach our livechat team via our virtual assistant MOCA (also visible on the bottom right of the my account screen)

  • lhpayroll's avatar
    lhpayroll
    Member
    2 years ago

    I have been on the phone to them this morning for an hour and it still isn't resolved. Not happy

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.