HI Ken_Wong,
There should be no issues paying wages manually and super via Pay Super, they’re separate workflows, so cash wages won’t affect your super payment.
Once you authorise a super payment, it’ll sit on Processing while it goes through the clearing house. That’s usually 3–5 business days; in delays, it can take up to 10 business days.
If there’s been no debit yet, the batch likely hasn’t been authorised. You can open the payment and authorise it to kick things off.
If it’s been 5+ business days since the debit and it’s still stuck, email our Superannuation team with the payment reference, amount, and debit date so they can start a trace.
Regards,
Genreve
