When hovering over the info icon in a payslip for annual leave, the current balance that appears is very different from the balance that shows in the employee's entitlement balance under their employment card. Has anyone else had this problem and knows why or how to fix it?
Hi nats569,
Thank you for sending through a screenshot. It's certainly odd that when you hover in the payslip leave, the value is not what is reflected anywhere else in the software.
If it’s only the payslip hover balance that’s different, I’d compare it against the Leave tab and the leave transaction report first. If those two match, I’d go by them rather than the payslip figure.
If the Leave tab is also off, I’d check the employee’s anniversary rollover and opening leave balance next, as that’s usually the best place to start.
If you’d like us to take a closer look, you can reach out to our support team by creating a ticket in My Account, or connect with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
Thank you for that Genreve.
I think I found where the hover figure is coming from but now not sure which is correct and how to fix it once I know which one is correct.
What I have found is that the Leave tab as screenshot above is 45.95 balance and the payslip hover figure is 191.893. So when I run a leave balance report as shown below, the hover figure includes both of these annual leave items, not just the current one "Annual Leave 4.00 Wks...".
Hi nats569,
Thanks for sharing the screenshot. You’ve actually done a great job checking this, and there’s nothing further you need to do right now. From what you’ve found, the report is showing the correct figure. The current balance shown for a leave pay item from the pay slip is the total amount of unused accrued leave the employee has available. You can also check this link for a bit more information on how those leave balances are shown and calculated.
Cheers,
Princess
Hi Princess
I actually disagree that "the current balance shown for a leave pay item from the pay slip" is the correct total.
The available hours of 145.94 at the end of the item "annual leave accrued per pay" was carried forward as opening hours to the other item "annual leave 4.00 wks pro-rata" (see below). This was done at end of sept2021 as the employee changed from part-time to fulltime and i think i updated our leave items at the same time. So the 145.94 was accounted for in the running available hours. maybe i haven't correctly closed them off the Annual Leave Accrued Per Pay item??
Basically the payslip total seems to be showing the combined balance of both items below, when it should only show the balance of the current used item (the top item is no longer used for our employees).
