Downloading bank file error
Hi there, I've done a pay run but having problem downloading the bank file. I keep getting the following error message 'Something went wrong. Please try again or refresh the browser. If the erro...
Forum Discussion
Hi Sai,
We've done payroll with you guys for 3 years and it never had any issues like this before so maybe not a bank account issue. Any other possible causes?
Thank you!
Hey dndcqz,
After three fantastic years of smooth payroll operations with us, it could be tricky to hit a bump. If you've recently downloaded the bank file for that pay and is trying to generate it again, the trick is to delete the electronic payment and then re-create it to start fresh. Another option would be to use a different browser, as they can sometimes act up. If it's still the same, make sure to reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. They'll be able to check what seems to be happening.
Cheers,
Doreen
