Forum Discussion

Shagsmal's avatar
Shagsmal
Experienced Cover User
2 months ago

Email Failure to Bigpond

I am having problems sending to Bigpond addresses - both payslips and Invoices.

 

I have checked with multiple account holders and nothing has changed from their end, they are receiving emails just fine from other people. Payslips and Invoices were sending fine only a couple of days ago but as of last night none will go through and I get an error message saying that delivery failed. Not ideal when employees don't get their payslips and we can't Invoice customers!

 

Is this a known issue with MYOB and more importantly how do I have it rectified? 

 

Thanks,

Jayne

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 months ago

    Hi Shagsmal,

     

    It looks like there are no ongoing issues specifically with Bigpond email addresses. To troubleshoot the problem of emails not being received, it would be best to reach out to support. You can create a ticket from the MyAccount window or use the live chat feature through MOCA.

     

    Feel free to ask if you need any other help.

     

    Thanks,
    Genreve

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