Failure to warn of duplicate supplier invoice number

Question

Hi, I have just noticed that MYOB is faiing to warn of duplicate supplier invoice numbers even though the 'Warn for Duplicate - Supplier Invoice' check box is ticked under Setup menu/Preferences/Purchases tab.

Is this a bug? How can this be rectified?

komal_s · Accepted Answer

Hi&nbsp;AFOS1&nbsp;
&nbsp;
Welcome to the Community Forum!
&nbsp;
Can you try switching the preference to "Warn for duplicate purchase orders and Supplier invoices on recorded purchases" and let me know if the same issue exists? Also, is it happening for certain purchases, for example, the ones created from intray or all the purchases in the system?&nbsp;

afos1 · Answer

Hi,Thank you for your reply. Yes this fixed the issue. So in reality, the 'warn for duplicate supplier invoice numbers on recorded purchases' does not do anything!?&nbsp;Thanks,Chanelle.&nbsp;&nbsp;

komal_s · Answer

Hi&nbsp;AFOS1&nbsp;
At times, it does not appear to work as intended and we have raised it with the appropriate teams.&nbsp; In the meanwhile, selecting the above option should warn about the duplicates.&nbsp;

afos1 · Answer

Hi,&nbsp;Following on from my previous enquiry above that I thought was resolved as it did fix the issue last time, I thought it was important for me to flag that today MYOB has again failed to warn of a duplicate supplier invoice number even though this box (warn for duplicate purchase order AND supplier invoice numbers on recorded purchases) is still ticked.&nbsp;This is definately a concerning flaw of MYOB as it poses the potentail to over pay suppliers.

komal_s · Answer

Hi&nbsp;AFOS1&nbsp;Thanks for letting us know. Is this happening for recurring purchases or any purchase that is entered through the system? If you're entering orders and bills, does the warning appear for any of them? As this is happening again, we would have to investigate this further and so we can test it, send us a private message with your product serial number.

afos1 · Answer

Hi,It did not happen on a recurring purchase. I was manually entering a supplier bill. However there was already a bill in the system that had been previously imported into MYOB from another program which was recorded with the same invoice number.&nbsp;

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Failure to warn of duplicate supplier invoice number

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