Email pay slips no longer working
Until our last fortnightly pay run, I did not have any issue with emailing pay slips directly from MYOB. When trying to email the last pay run however, I got an error message saying; "Failed to ...
Forum Discussion
Hi JenSz,
Thanks for sharing what's happening and we totally hear you. When email pay slips have been working perfectly and then suddenly stop for no reason, it really throws everything off, especially when you're just trying to get payroll sorted and move on with your day. There's a known little glitch at the moment with emailing pay slips, so instead of checking the email defaults under Payroll settings (which is normally the spot), try heading over to Sales settings instead.
Once you're there, make sure:
- From name and Reply-to email address are filled in with the correct details
- The Email default subject and message aren't blank
Even though it's not related to sales, the system currently needs those fields completed before it'll send out pay slips. A bit quirky, but it usually does the trick. If you've tried that and it's still not playing nicely, best bet is to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account so the team can take a closer look and help get it sorted.
Regards,
Sai
The sales settings are also filled with correct details as required (same email as payroll settings), but I still cannot send pay slips by email
