Forum Discussion
Hi JoPb,
Thank you for your patience and I apologize for the delay in our response.
We commend your efforts in troubleshooting the login issues before reaching out. Typically, this error message appears when there is an incorrect username/password combination or when a user is assigned as an approving manager under MYOB Team > Locations. If neither of these scenarios apply, you may need to visit help sites like myob.com/support or myaccount.myob.com to find MOCA, our virtual assistant. Use MOCA for immediate queries and assistance. If MOCA can't help, you'll be automatically directed to our live chat team.
In the meantime, don't hesitate to create a new thread in the forum if you require any other assistance.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Genreve
- JoPb2 months agoExperienced Cover User
I have tried MOCA to no avail and I didnt get directed to a team member :-( I have deleted my computor TEAM programme (deleted location and re set up) Still two of the employees arent able to log into app both are iPhone users.