Employees could not receive paylips
Hi, how can we check and make sure that the employees receive the pay slips? Payrun had been done, and pay slips sent to employees had also been selected, but the employees confirmed that they did not receive.
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1 Reply
Hi PMH76,
That definitely doesn’t sound ideal, especially if the pay slips were already marked as sent.
A few quick things are worth checking first so we can narrow down what’s going on. You can ask your employees to peek in their spam or junk folder, and make sure noreply@apps.myob.com is added as a trusted sender. It’s also worth resending a pay slip to your own email as a test, to see if it lands on your end. If it still doesn’t show up, the next thing to check is the logo on the pay slip form. Make sure it’s in .png format. If it already is, try removing the logo for a quick test and resend the pay slip again to see if that does the trick.
If none of those steps help, it’s time to get our team to take a closer look at the file and see what’s actually causing the issue. You can reach them through our online support options here.
Cheers,
Princess
