Entitlements issue

This is from earlier posts:

ENTITLEMENTS LINK TO PAYMENT CATEGORY NOT WORKING

This has happened more than once in the past - I pay from a category linked to an entitlement category but the transaction (reduction in entitlement) doesnt show up on the entitlement.

I've checked the categories - they are linked correctly. What am I doing wrong please?

29 JULY, 2024

Further to this, 2 particular categories have balances at 30 June, 2024 (entitlement Balance Detail Report). When I run it for July, it has nothing carried foreard, no activity. With the entitelements balance summary, it carries forward an amount from July 1, but shows not acticity for July, even though we have paid that entuitlelment out in wages (using the correct linked categories  - I've checked 50 times)

31 JULY, 2024

I'm leaving this as a reply as I can't find how to start a post.

I am trying to find out what is wrong with my setting up of MYOB Payroll Entitlement categories. We paid out some RDO accruals a week ago and they don't show up as having deducted from the categories they were liinked to. I am attaching  a file with 3 reports which will show the problem. The Entitlement Balance Detail for June shows some available hours in the 2 categories listed. The July report shows no entries at all - Opening Hours, Hours accrued, Hours Taken, Available Hours . The Ent Bal Summary report for July shows no Hours Taken even though they were paid out on 17th July.

When doing payroll yesterday, we got a warning that some Entitlment Categories had more than one linked Wage Category. I corrected this, but it was the first warning we had had even though the categories have been set up like that for 3 months. That leads me to think the software may have changed recently - is this the case.

Finally, I always thought I would get a reply from an MYOB moderator to any question, even if it was "We don't know". I have had nothing on this issue which leads me to think that the moderators cherry pick the easy questions - is this so?