I'm leaving this as a reply as I can't find how to start a post.
I am trying to find out what is wrong with my setting up of MYOB Payroll Entitlement categories. We paid out some RDO accruals a week ago and they don't show up as having deducted from the categories they were liinked to. I am attaching a file with 3 reports which will show the problem. The Entitlement Balance Detail for June shows some available hours in the 2 categories listed. The July report shows no entries at all - Opening Hours, Hours accrued, Hours Taken, Available Hours . The Ent Bal Summary report for July shows no Hours Taken even though they were paid out on 17th July.
When doing payroll yesterday, we got a warning that some Entitlment Categories had more than one linked Wage Category. I corrected this, but it was the first warning we had had even though the categories have been set up like that for 3 months. That leads me to think the software may have changed recently - is this the case.
Finally, I always thought I would get a reply form an MYOB moderator to any question, even if it was "We don't know". I have had nothing on this issue wjich leads me to think that the moderators cherry pick the easy questions - is this so?
