Hi Lanab
Thanks for letting us know. I can see why this is confusing, especially when you were changing the bank account.
Please check the Manage payments window and your bank statement to confirm whether the payment was taken twice.
If both payments were taken and sent to the super funds, contact each affected fund and ask for a refund of the extra payment. Once it’s returned, record it against your Superannuation Payable category in MYOB Business.
For help recording the refund, see:
https://www.myob.com/au/support/myob-business/payroll/superannuation/returned-superannuation-contributions
If the payment status in MYOB doesn’t match your bank statement, I recommend reaching out to our support team by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
