HELP: CANNOT PAY EMPLOYEES (URGENT)
No transactions found in the 'prepare electronic payments' page to download the ABA file after recording a pay run. I’ve recorded a pay run today (20/5) for last week’s wages (12/5-18/5). However...
Forum Discussion
Hi @nelsonluo,
If the pay run isn’t showing up in "Prepare Electronic Payments," it’s a good idea to check that your employees’ payment methods are set to "Electronic" in their card files. This makes sure everything’s set up for the ABA file to generate properly. If it’s still not working, you can connect onto live chat team through our virtual assistant MOCA or pop over to submit a support case via MyAccount for immediate help.
Regards,
Shella
Hi Shella, they were already set to 'Electronic'. I have been able to pay employees and download the ABA file in the past. It was only this week where I have run into this issue. Please advise on any other ways, thank you.
Hi @nelsonluo,
Cheers for confirming that. Since everything’s set up right on your end and it’s worked before, it’s likely something we’ll need to dig into a bit deeper on the backend. Might need a hand from the team to get this sorted properly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
