HELP: CANNOT PAY EMPLOYEES (URGENT)
No transactions found in the 'prepare electronic payments' page to download the ABA file after recording a pay run. I’ve recorded a pay run today (20/5) for last week’s wages (12/5-18/5). However...
Forum Discussion
Hi Shella, they were already set to 'Electronic'. I have been able to pay employees and download the ABA file in the past. It was only this week where I have run into this issue. Please advise on any other ways, thank you.
Hi @nelsonluo,
Cheers for confirming that. Since everything’s set up right on your end and it’s worked before, it’s likely something we’ll need to dig into a bit deeper on the backend. Might need a hand from the team to get this sorted properly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
