Forum Discussion

QTL's avatar
QTL
Contributing User
8 months ago

How to reverse pay on MYOB Essential Payroll

Hello,

 

There are two payments for one employee coming out of our bank account, but I can't match these two payments to the payroll transaction.

 

For example, the total net pay for that payday is $1000. However, we paid $800 and $200 separately on that payday. The total is still $1000, but we can't match these two payments to the payroll transaction of $1000.

 

Can someone please help me resolve this issue? I guess we'll have to reverse the pay and redo it, but I can't find anywhere to reverse the pay with the new MYOB version.

 

Thanks.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    8 months ago

    Hi QTL,

    Thanks for your detailed post. If the amount in the bank feed doesn't match, you can adjust the payrun to reflect the correct amount. Verify the account where the payrun was recorded; if it's in a different account, it may not show up for matching. Additionally, if there are two transactions in the bank feeds, consider reversing and reprocessing the payment based on the amount displayed in the bank feeds to ensure a match. For more details, please refer to this help page on matching bank transactions, then navigate to "FAWS: How do I match my payroll transactions?"

     

    Feel free to post again, we're happy to help!

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    Regards,
    Earl

    • QTL's avatar
      QTL
      Contributing User
      8 months ago

      Thank you for your response, @Earl_HD.

       

      The payments do appear for matching, but because the amounts do not exactly match the payroll amounts, I am unable to match them.

       

      For example, the total net pay from the payroll transaction is $1000, but we made one payment of $800 and another payment of $200. Why can't we combine both payments to match the payroll transaction?

       

      Also, could you please advise on how to reverse a past pay run? I cannot find an option in the new MYOB Payroll system to reverse it.

       

      Thank you for your help.

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        8 months ago

        Hi QTL,

         

        While our software rocks at matching one transaction to a bank feed, handling two bank feeds for just one payroll transaction? Not quite there yet. No worries though, we've got a workaround! Reverse the pay run and split it into two separate runs based on the bank feed amounts. Easy peasy, right? Below, I've outlined the steps to reverse a pay for you.

         

        • Go to Payroll
        • Click on Pay runs
        • Select the 'Date of payment' of the pay run you will need to reverse
        • Click on the employee name to open the pay run
        • Once pay run is open, scroll down and on the left hand side of the pay run, there is a 'Reverse pay' button
        • Click on 'Reverse pay' and then 'Record reversal'
        • Lastly, send to ATO.

        Once that's sorted, it's business as usual! Just reprocess the pay, but keep in mind, it needs to sync up with what's in the bank feed. So, if you've got two bank feed transactions, you'll need to process two pay runs.

         

        Feel free to post again anytime if you require further assistance. 
         
        If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

         

        Best regards,

        Doreen

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