Long delay in verification phase after setting up Pay Super and seeing the 1 cent deposit

Hi Brendan_Kew 

If you’re stuck on that old 1 cent verification step, the best thing to do now is not keep waiting for it.

From recent support guidance, it looks like MYOB has updated the Pay Super sign-up process, so eligible businesses may no longer need the 1 cent bank verification to get started.

If your sign-up started under the older process, it can sometimes get stuck there and not properly finish. When that happens, the usual fix is to get the old registration cleared, then sign up again.

So the simplest way forward is:

• ask support to reset or clear the existing Pay Super registration
• once that’s done, go back into MYOB Business and try signing up again via Payroll > Super payments > Sign up to Pay Super
• recent guidance suggests the newer sign-up is fully digital, with no 1 cent deposit and no waiting period before you can start using Pay Super.

So, in short: get the stuck registration cleared, then re-register. That’s the most likely way to get things moving again.

You can reach out by creating a ticket in My Account or connecting to our live chat team through MOCA, our virtual assistant. 

Regards,
Genreve