Forum Discussion
Hi netmedic
A warm welcome to the Community Forum to you as well. As mentioned in my previous reply on this thread, this usually occurs if something is changed and it stops the connection between the app and the product.
Could you please also try removing the employee from the location then re-invite them, and let me know if that resolves the error?
If the error still occurs after trying the above, do let me know, and if you could also reply with a screenshot of the error message and the last 4 digits of your Serial Number?
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Could we please ask for an update to this - we have done the advised fix and it has not worked!
- Di642 years agoTrusted Cover User
I was very excited to see the Myob Team app, invited employees, installed it myself, and have the same problem as everyone else here.
I have not yet it working at all, and looks like from this thread it is an ongoing issue.
Any, Any idea at all, what is being done and when it will be resolved. Tuesday 09 May 2023
- RightTick2 years agoContributing Cover User
Get them to reset password. This has worked for my employees.
If this does not work, re add them via your team admin portal and resend the invite.
However, the resetting of password has resolved issues with few of our colleagues.
Good luck
- Doreen_P2 years agoMYOB Moderator
Hi all
Thanks for your post.
As mentioned by RightTick, you can remove then re-add the employee from the location they are in. After that, kindly re-send the invite to the impacted employees. You can do this by going to MYOB Team Admin Portal > Locations > Click the Location name > Tick the box beside the employee that needs to be removed > Click Remove. To re-add the employees, click the name of the Approving Manager > From the drop down, select the employee name then click Add, Send and invite. Please let me know how it goes.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Best regards,
Doreen