Forum Discussion
I was very excited to see the Myob Team app, invited employees, installed it myself, and have the same problem as everyone else here.
I have not yet it working at all, and looks like from this thread it is an ongoing issue.
Any, Any idea at all, what is being done and when it will be resolved. Tuesday 09 May 2023
Get them to reset password. This has worked for my employees.
If this does not work, re add them via your team admin portal and resend the invite.
However, the resetting of password has resolved issues with few of our colleagues.
Good luck
- Doreen_P2 years agoMYOB Moderator
Hi all
Thanks for your post.
As mentioned by RightTick, you can remove then re-add the employee from the location they are in. After that, kindly re-send the invite to the impacted employees. You can do this by going to MYOB Team Admin Portal > Locations > Click the Location name > Tick the box beside the employee that needs to be removed > Click Remove. To re-add the employees, click the name of the Approving Manager > From the drop down, select the employee name then click Add, Send and invite. Please let me know how it goes.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Best regards,
Doreen- MandyBK2 years agoExperienced User
Hi Doreen,
I've tried those steps already as I mentioned in my post from March - I supplied our serial and I supplied a screenshot and have never received any further support. I have tried both steps again today and still it has the error.
Can you please get in touch to help out employee to get back into her timesheet. She has also tried resetting her password and she consistently gets the same message.
I really need this rectified please.
- RightTick2 years agoContributing Cover User
You may want to try following to see if the app works:
1) Change the email id on the employee record via teams admin portal to your email id
2) redo the steps to remove the employee from manage and reassign and resend the invite.
3) On your phone, have the app and try to login using your email id and see this works.
4) If yes, repeat the steps again with the employees email id and get the employee to retry along with resetting password.
This is not a proven solution but this what I was doing when i figured that resetting passwords works a workaround for my employees.
Good luck
- Di642 years agoTrusted Cover User
thanks for the reset password tip. it worked.