Forum Discussion

MelBax's avatar
MelBax
Experienced Cover User
5 years ago

MYOB Team Employee Email

One of my employees has changed their email address after inviting them to upload the app. I have updated thier email address in the card file but this has not transferred over to MYOB team and doesn...
  • Jesh_D's avatar
    Jesh_D
    5 years ago

    Hi MelBax 

     

    Thank you for your post.

     

    From my understanding, the employees email address will still be retained in the system once the employee either cancels or changes their email address. What the employee will need to do is sign up again on the app using the new email address. This will then enable the system to connect to that employee’s new email address.

    Please let us know how you ge ton and if you require further assistance.

Jesh_D's avatar
Jesh_D
Former Staff
5 years ago

Hi MelBax 

 

Thank you for your post.

 

From my understanding, the employees email address will still be retained in the system once the employee either cancels or changes their email address. What the employee will need to do is sign up again on the app using the new email address. This will then enable the system to connect to that employee’s new email address.

Please let us know how you ge ton and if you require further assistance.

  • Jesh_D's avatar
    Jesh_D
    Former Staff
    5 years ago

    Hi MelBax 

     

    Just checking in to see how you went with updating the employees’ email address? Please do let us know if we can be of further assistance. Otherwise if my response had answered your enquiry please click "Accept as Solution" to assist other users find this information.

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