MYOB Team timesheet function missing

Question

We have a client with a Connected Ledger + Payroll subscription who have been using MYOB Team for timesheets for the last year or so with no issue.

Last month the employees advised they couldn't log timesheets. When we looked into it the entire Timehseet tab is no longer showing in MYOB Team. We can only view Roster and Leave.

I have contacted MYOB and Support advised that MYOB Team Timesheets are only compatible with Business Pro subscriptions.

Is this correct? We received no updates that this would be the case and I can't find anything on the MYOB websites to say it's Business Pro only. How have we had no issues using timesheets until now?

celia_b · Answer

Hi dgzalex&nbsp;
&nbsp;
Thanks for your post, and Welcome to the Community Forum.
&nbsp;
Sorry for the confusion. Timesheet is not only for Business Pro, if you are using Connected Ledger + Payroll, you should have access to the timesheet. Can you please check on the status of your subscription, Also I would recommend doing basic troubleshooting, like clearing cache to refresh the page. And then try to log back in.&nbsp;
&nbsp;
Let me know if you require any further assistance with this. I'm happy to assist you.
&nbsp;
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
&nbsp;
Best Regards,&nbsp;
Cel&nbsp;
&nbsp;
&nbsp;

dgzalex · Answer

Thanks Cel,&nbsp;No luck with any of those.&nbsp;&nbsp;

princess_r · Answer

Hi dgzalex&nbsp;
&nbsp;
Are you still having this issue? If yes please feel free to post again or reply on this thread, so that we can assist further.
&nbsp;
Cheers,
Princess

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