Hi, I am still having this issue and have tried every trouble shoot and MOCA as well. Unsure why payroll function is not picking up that the employee is on a weekly pay cycle. I would appreciate your assistance.
Hi 1017Metres,
Welcome to the Community Forum!
If you're not seeing your employee when creating payroll, it's usually because their pay cycle in their profile doesn't match what's being processed. To fix this, check the employee card files and make sure the pay cycle is set to weekly for that specific employee. You can check out this link, which has more info on this issue.
If everything is set correctly and it's still not recognising the employee, you'll need to reach out to our support team using one of the various support options here.
Cheers,
Princess
