Forum Discussion

SpaceArtisan's avatar
SpaceArtisan
7 months ago

New Employee not showing on pay run

  • Princess_R's avatar
    Princess_R
    7 months ago

    Hi SpaceArtisan and elleB1,

     

    Welcome to the Community Forum! It's great to have you join us!

     

    Thank you, elleB1, you're definitely correct!

     

    Generally, if you're not seeing an employee in the Create Pay Run window, it's often because their pay cycle in their profile doesn't match what's being processed. You can easily check this by navigating to Payroll >> Employees >> Selecting the employee >> Payroll Details >> Salary and Wages >> Pay Cycle.

     

    Another common reason an employee might not appear during pay processing could be due to:

    • The employee is being marked as inactive. Ensure that the "Inactive Employee" box is unchecked in the Contact Details section of the employee's record.
    • The employee has a termination date listed. Double-check that no date has been entered into the Termination Date field within the employee's record.

     

    Feel free to post again if you need further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

  • elleB1's avatar
    elleB1
    7 months ago

    Check that you have selected the correct pay frequency (weekly/fortnightly) on the employees card.

    If you are paying ''all employees paid weekly'', but the employee is set up to fortnightly, they won't show in your payrun.

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    7 months ago

    Hi SpaceArtisan and elleB1,

     

    Welcome to the Community Forum! It's great to have you join us!

     

    Thank you, elleB1, you're definitely correct!

     

    Generally, if you're not seeing an employee in the Create Pay Run window, it's often because their pay cycle in their profile doesn't match what's being processed. You can easily check this by navigating to Payroll >> Employees >> Selecting the employee >> Payroll Details >> Salary and Wages >> Pay Cycle.

     

    Another common reason an employee might not appear during pay processing could be due to:

    • The employee is being marked as inactive. Ensure that the "Inactive Employee" box is unchecked in the Contact Details section of the employee's record.
    • The employee has a termination date listed. Double-check that no date has been entered into the Termination Date field within the employee's record.

     

    Feel free to post again if you need further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.

 

Related content