PAY DAY SUPER
I have two employees who I used employee self boarding in Payroll. They have the superannuation fund Hostplus Superannuation - Basic and the other member with CBus. However, when I go to pay their su...
Forum Discussion
Hi trouble99,
This usually comes up when the fund needs to be refreshed from the Superannuation funds list. We’ve seen a similar post where updating the super fund details, especially the ABN and USI, in Payroll Settings > Superannuation funds and then saving the fund fixed it for the customer. You can try the steps from this similar post here: Super payment issue - fund can no longer receive contributions.
If you’ve already tried that and it’s still showing that the fund can no longer receive contributions, it’d be best to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can take a closer look at the fund setup with you.
Regards,
Sai
