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CCBell's avatar
CCBell
Experienced User
2 years ago
Solved

Super payment issue - fund can no longer receive contributions

Wanted to pay super, when I go to record it tells me that the Australian Retirement Trust (formally sunsuper).....

 

"This fund can no longer receive contributions using Pay Superannuation, please edit the fund from the Super List Window and select a valid fund name for it"

 

Went to the drop List and the only option is AUSTRALIAN RETIREMENT TRUST (formally Sunsuper)

 

Spoke to Austrailan Retirement Trust on the phone and they informed me that this IS the fund name and it seems that MYOB has  a problem as they have heard from many other MYOB users on this topic.

 

MYOB can you PLEASE !!!! FIX THIS SO THAT WE CAN PAY SUPER !!!!

 

  • CCBell's avatar
    CCBell
    2 years ago

    I have just successfully updated the Super Fund ABN & USI number using the information from the Super Fund Website and by clicking on our business name at the top-right of your window > Payroll Settings > Superannuation funds >  and clicking on the matching super fund and SAVE!

     

    Thank you for your assistance ..... this one is solved!!

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  • Sam_R's avatar
    Sam_R
    Former Staff
    2 years ago

    Hi CCBell,

     

    So that we can look into this further with you, could you please take a screenshot of the super fund details you currently have for this fund? (ABN, SPIN/USI, Name)

      • Sam_R's avatar
        Sam_R
        Former Staff
        2 years ago

        Hi CCBell,

         

        I would need to see the fund details for that fund. You can get this information by clicking on your business name at the top-right of your window > Payroll Settings > Superannuation funds > click the fund in question > take screenshot. 

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