Forum Discussion

BB415's avatar
BB415
Contributing User
2 years ago
Solved

Pay Item

Has anyone had any issues where a certain pay rate item keeps going back to a different rate? I have a Level 7 pay item that "Pay Rate-Fixed Hourly Rate of" "$26.18" which is the correct rate for the...
  • BB415's avatar
    BB415
    1 year ago

    Thanks for your reply but that was not the issue, it has now been fixed there was a tick in "Automatically adjust base hourly or base salary details" which shouldn't have been there, so hopefully this has fixed the issue. Cheers

Earl_HD's avatar
Earl_HD
MYOB Moderator
1 year ago

Hi BB415,

Thanks for your post. Could you please check if there is a value set for the standard pay rate? If there is, please zero it out. Additionally, update the correct pay rate. For more detailed instructions, please refer to this help page. Fixing a payroll overpayment or underpayment.

Feel free to post again, we're happy to help!


If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl

BB415's avatar
BB415
Contributing User
1 year ago

Thanks for your reply but that was not the issue, it has now been fixed there was a tick in "Automatically adjust base hourly or base salary details" which shouldn't have been there, so hopefully this has fixed the issue. Cheers

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    1 year ago

    Hi BB415,

    We're glad to hear that your issue has been resolved, and thank you for sharing how you fixed it. If you have any more questions or need further assistance, feel free to start a new post, and we'll be happy to help you.

    Regards,
    Earl

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